Overview
Use Mirata's Customer Self Service Portal to manage support tickets initiated via email and processed through a self-service portal. Access the portal to track ticket status, view details, and submit new requests.
Ticket Submission
Email Support Ticket
If this is your first ticket and you do not have a portal account, send your ticket to customercare@miratasoft.com to initiate a support request. Your email enters the Mirata ticketing system for processing.
Receive Portal Invitation
If this is your first submitted ticket, you will receive an email with an invitation to the self-service portal once an associate from Mirata responds to your ticket. Accept this invitation to set up your account for managing support requests.
Portal Access and Ticket Management
Set Username and Password
Secure your portal account by setting a unique username and password. Use these credentials to log in and manage your tickets.
Log in to Self-Service Portal
Log in to the self-service portal with your username and password to access your support tickets. You will land on your ticket management dashboard.
Track Submitted Tickets
Monitor the status of all your support requests by tracking submitted tickets within the portal. This includes the ticket you sent via email.
View Ticket Status
Understand the progress of your support issues by viewing the status of each ticket. Identify tickets that are open, closed, on hold, or overdue.
Submit Additional Tickets
Create new support requests by submitting additional tickets directly within the self-service portal. Manage new issues efficiently from your account.