Introduction
This article discusses how to handle error notifications and determine if your organization should wait for integration action responses. Waiting for an integration action response means that the user will be stopped and cannot continue form work until the error is resolved. If the organization chooses not to wait, the error will still be logged. However, the user will not be blocked from continuing work.
Configuration Details
1. Wait for integration action = "Yes"
The user will get an error notification in their inbox and cannot continue filling out forms until the error is resolved.
2. Wait for integration action = "No"
Mirata will send out the notification to the "error notification group", meaning the appropriate users will get notified of an error occurring but will not block the user from continuing.
The user typically is not in the position to make changes/troubleshoot errors anyway, so it is typically recommended to keep this setting set to "No" in all production environments and during SAP notification testing. In Dev and QA environments it can be set to "Yes" for testing and troubleshooting.
Error Logs / Emails
All errors are in the error log so users can see the error log along with the email that was sent to them if they are apart of the error group. You can add users to user groups by navigating to the Admin console > Security > Groups > Click on the group you wish to add > users > add
Please do not modify the error notification emails.
They have already been configured with important error details. You may add messaging to the template if needed, but ensure that the existing code and content remain intact.
Log Info in Admin Tool
For any error you receive an error notification email for, you can view that error and, in most cases, see more details about that error in the Log Info tab in the Admin Tool. Each error is logged in the Log Info table.